Find clear answers to the most common questions about car tracking devices, installation, insurance, pricing, features, and troubleshooting. If you don’t see your question here, use the contact form on our site and we’ll help you choose the right solution.

A car tracker is a small device fitted to your vehicle that uses GPS and mobile networks (and sometimes RF) to send live location and alerts to an app or monitoring centre. If your vehicle is stolen, recovery teams use this data to locate it quickly.

Drivers who want theft protection, financed or high-value vehicle owners who need insurance compliance, families who want safety alerts, and businesses that require fleet visibility and cost control.

Basic recovery units, advanced GPS devices with live tracking and alerts, OBD plug-in devices, and hybrid units with anti-jamming and RF backup. Your choice depends on budget, features, and insurance needs.

Consumer plans typically start from R99 per month for basic recovery, with higher tiers for added features such as driver behaviour, advanced alerts, and fleet dashboards.

Many providers offer free installation when you sign a 36-month monitoring contract. Shorter terms or once-off installations may carry a fee.

Device monitoring, access to the tracking app/portal, theft response and recovery coordination, and customer support. Some plans also include app-based trip history, geofencing, crash alerts, and driver scoring.

Yes, subject to your agreement terms. Early cancellation may include a balance-of-contract or device fee. Month-to-month options may be available at different rates.

Many insurers offer discounts for vehicles fitted with approved trackers. The exact benefit depends on your risk profile and plan. Always confirm with your insurer.

Often yes, especially for new, high-value, or high-risk vehicles. Your finance agreement typically specifies installing an approved tracking device.

Your installer issues an installation or activation certificate. Provide this to your insurer or finance provider to confirm compliance.

Most professional installations take 1–2 hours, depending on the vehicle and device type.

Self-install OBD devices exist, but many insurers require professional installation for approval and optimal reliability.

Yes. Book a professional removal and re-installation to protect the wiring, warranty, and your insurance compliance.

Common alerts include movement, ignition on/off, speeding, geofence enter/exit, power cut, tamper, crash detection, and jamming detection (on supported devices).

Geofencing lets you draw a virtual boundary on the map. You’ll receive alerts when the vehicle enters or leaves that area—useful for school runs, office parking, or fleet depots.

Anti-jamming devices detect interference and switch to backup methods or escalate to recovery protocols. For highest resilience, choose units with anti-jamming and RF support.

Quality devices draw minimal power and include a backup battery. Healthy vehicle batteries are unaffected under normal use. Annual health checks are recommended.

Yes. You can share access with family or team members. Assign roles and permissions for security where supported.

Trackers rely on GPS and mobile network coverage. Underground or dense structures may cause temporary delays, but location typically updates once the vehicle returns to open sky or coverage.

Most plans include connectivity. If your device requires your own SIM, ensure it has active airtime/data and roaming settings if needed.

Your data is encrypted and accessible through your secure account. Share access only with trusted users. You can revoke access at any time.

Check app login and notifications. Drive for 5–10 minutes to reacquire GPS. Confirm your subscription is active. If still offline, contact support for a remote health check.

Short urban journeys, tall buildings, or underground parking can distort GPS briefly. Ensure the app is updated and ask support to check antenna signal or apply firmware updates.

Verify alert rules are enabled, app notifications are on, and your email/number is correct. Send a test alert (e.g., ignition on) to confirm delivery.

Live dashboards, route optimisation, driver scorecards, fuel and idle reports, maintenance reminders, POI geofencing, downloadable trip logs, and API integrations.

Yes. Most platforms allow CSV/PDF exports for SARS logbooks, reimbursement, or time-and-attendance reconciliation.

Match features to your needs: recovery focus vs. live tracking, anti-jamming, app features, insurer approval, and total cost (monthly fee, contract length). If you’re unsure, request a callback and we’ll recommend the best fit.

Installations are usually available within a few business days. Same-day mobile fitment at your home or office may be offered in major areas.

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* Includes unit and installation; subject to 36 month contract.

 All prices includes VAT.