A tracking device is only as effective as its ongoing maintenance. Regular checks keep your tracker communicating, accurate, and compliant with insurance and finance requirements. Use this guide to maintain top performance, minimise downtime, and maximise recovery confidence.

• Consistent communication: Prevents signal drops and delayed location updates.
• Accurate positioning: Ensures GPS data, trip logs, and geofencing work correctly.
• Insurance compliance: Reduces claim disputes by keeping your device active and monitored.
• Early fault detection: Finds wiring, antenna, or battery issues before they become failures.

• Power integrity: Secure wiring for hard-wired units and a healthy backup battery.
• Network quality: Active SIM, sufficient data/airtime (if applicable), and good GSM/LTE reception.
• Firmware currency: Up-to-date device firmware for bug fixes and new features.
• Correct placement: Discreet, secure mounting with a clear sky view for GPS where possible.
• App hygiene: Latest app version, enabled notifications, and correct device permissions.

• Open the tracking app and confirm live location, speed, and ignition status update in real time.
• Check recent trips and geofence alerts for gaps or anomalies.
• Test a key alert (e.g., ignition on/off or movement alert) to confirm push/SMS/email delivery.
• Verify that subscription/monitoring payments are current.

• Update the mobile app to the latest version; re-enable notifications if they were disabled.
• Confirm the device firmware version with your provider; request an update if available.
• Inspect the vehicle battery health; low voltage can cause tracker reboots or dropouts.
• Review your geofence and alert thresholds to match current driving patterns.

• Book a tracker health check: wiring integrity, antenna alignment, signal quality, backup battery test.
• Ask for an updated installation/activation certificate for your records and insurer.
• If you’ve changed phones, confirm your new device has the app installed and logged in.

• Hard-wired units: Ensure professional wiring with a fused power feed; avoid daisy-chains into accessories.
• Backup battery: Replace proactively if capacity falls below provider guidelines or after 2–3 years.
• OBD/plug-in devices: Seat the connector firmly; avoid loose adapters; re-insert after dealer diagnostics.

• Keep the tracker SIM active. If your plan requires data/airtime top-ups, schedule reminders.
• Areas with underground parking or dense structures may delay GPS fixes—allow a short drive for reacquisition.
• If the app shows “last seen” timestamps far in the past, contact support for a health check.

• Enable tamper alerts (power cut, device removal, antenna disconnect) in your app/portal.
• Request firmware updates during annual checks to improve stability and security.
• Use strong passwords for your portal/app and enable multi-factor authentication if available.

• Extreme heat can reduce battery life; seasonal checks help catch early degradation.
• Mud, water ingress, or aggressive cleaning near wiring runs can cause intermittent faults—inspect after off-road trips or detailing.

• Vehicle servicing: After dealer diagnostics, verify the tracker still reports normally (OBD devices can be unplugged during service).
• Vehicle sale: Erase your account data and request device de-registration to protect your privacy.
• Transferring to a new car: Book a professional removal and re-installation; update registration details in your portal.

Check app login and notifications → drive for 5–10 minutes to reacquire GPS → confirm payments and SIM status → contact support for a remote ping/health test.

Move the vehicle to open sky → restart the app → ask support to check antenna signal and apply firmware/GNSS updates if needed.

Ensure alerts are enabled in the app → confirm push/SMS/email permissions → send a test alert (e.g., ignition on).

• Schedule a recurring calendar reminder for monthly checks.
• Keep the app updated and notifications enabled.
• Maintain accurate account details (phone, email) for alerts and recovery communications.
• Use professional installers for any move, repair, or device upgrade.

If your device shows gaps in reporting, delayed alerts, or frequent “offline” messages, book a health check. A 30–45 minute inspection typically resolves most reliability issues and refreshes your documentation for insurers.

How often should I test my car tracker?

A quick monthly test is sufficient for most drivers—confirm live location updates and trigger one alert (e.g., ignition on). Do a deeper quarterly review for firmware and battery health.

Do I need data or airtime for my tracker?

Some plans include connectivity; others require a SIM with active data/airtime. Check your plan and set auto top-ups if needed.

Will software updates reset my settings?

Device firmware updates typically preserve settings, but it’s wise to screenshot your alert configuration before an update.

My tracker went offline after a service—what now?

OBD devices are sometimes unplugged during diagnostics. Reseat the unit and test; if hard-wired, ask the installer to verify power and fuses.

How long does a backup battery last?

Depending on usage and temperature, 2–3 years is typical. Replace earlier if tests show reduced capacity or after repeated deep discharges.

Can I move my tracker to a new vehicle?

Yes. Book a professional removal and re-installation to protect the device, wiring, and your insurance compliance.

Complete the form and a consultant will contact you to assist.

Get a Quote

* Includes unit and installation; subject to 36 month contract.

 All prices includes VAT.